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We no longer ship FedEx or UPS Ground to Canada.

We will ship USPS Priority or FedEx Express Service. We reserve the right to use a different carrier if the service provided is equal to or better than FedEx or USPS service selected.

Return Policy
All Sales Final. Return goods will be accepted only with prior authorization and subject to a possible 20% restocking fee at our sole discretion.  Electrical parts cannot be returned. (We do not accept responsibility for improperly installed electrical parts, and we do not guarantee they will solve your electrical problem). Purchaser responsible for all shipping charges unless otherwise stated in writing.  Title passes at the time the shipment is loaded at the shipper's dock or delivered to carrier.  Purchaser assumes risk of loss or damage by carrier.  Special Order Items are sometimes subject to limited availability.  Please allow up to 10 business days for Special Order Items to be shipped.  Please call us toll free at 1800-365-3516 if time is of essence.  We will make an extra effort to speed things up.  In the event the part is not available you will receive a full refund.  For specifics about returns, claims and corporate policies please go here: http://www.polarbearinc.com/About.html#Claims